Quick answers to the most common questions, all in one place.
Here’s what to expect from checkout to delivery day, including typical lead times and where we deliver. You’ll also find clear guidance on cancellations, returns, refunds, and what to do if something arrives damaged.
Delivery typically takes 5–7 working days. If there are any exceptions, we will contact you with an updated delivery date.
We deliver across mainland UK. Some remote areas may take slightly longer; our delivery team will confirm your slot once your order is ready.
You will receive a proposed delivery day and, closer to the time, a four-hour window. On the day of delivery, our delivery partner may call ahead to let you know they are on route.
We do not currently offer a removal service. Please check with your local council or recycling centre for disposal options.
If you spot visible damage at delivery, note it on the courier paperwork and contact us within 7 days with photos. We will either send a technician or arrange a replacement.
Yes. You can return any item within 14 days of delivery, provided it is unused and in the original packaging. A collection fee applies for change-of-mind returns.
Contact info@homeorigins.com to request a Return Merchandise Authorisation (RMA) number before sending your item back.
Once your return reaches our warehouse, we will inspect and process it within 7 working days. Refunds appear in your account depending on your bank’s processing times.
We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Yes. You can cancel at any time before dispatch for a full refund by emailing info@homeorigins.com.
Find out what’s covered under your Home Origins guarantee, how long cover lasts, and what counts as normal wear and tear. We’ve also included guidance on claims, assembly, and moving home.
It covers the main framework and structural joints of your furniture against manufacturing defects for the period stated.
All Home Origins sofas, sofa beds and armchairs are covered for 10 years on the structural frame, springs and webbing.
Cabinet furniture in dining and bedroom, and bedframes, are covered for 2 years on structural components.
Foam and fibre fillings compress with use and fabrics can show wear over time. These are classed as normal wear and tear and are not covered unless there is a clear manufacturing defect.
Yes. Damage caused by incorrect assembly or using the wrong fittings is not covered. Always follow the instructions and ask for help with heavy items.
The guarantee applies to the original purchaser at the original delivery address. Contact us and we will advise if we can help.
We aim to review claims quickly. If a technician visit is needed, we will arrange this as soon as possible and keep you informed.
Pay in 3 with PayPal for a simple way to spread the cost. Here’s how it works, who it’s for, and what to expect.
PayPal Pay in 3 is available to eligible UK residents aged 18 or over who hold a PayPal account.
No. There is no interest and no setup, late, or hidden fees.
The first payment is made at checkout. The next two are automatically collected on the same date each month.
If you cancel or return an item, PayPal will adjust your plan and issue any refund directly to your PayPal account.
Yes. All Pay in 3 transactions are protected by PayPal’s Buyer Protection on eligible purchases.
Earn points every time you shop, then redeem them at checkout for a discount on your next order. Here’s how points are collected, when they’re added, and what to do if anything looks missing.
Every £1 spend on the site = 1 point.
100 points = £1 to spend on our site.
Points are added to your account once your order has been marked as delivered.
Redeem your points at checkout for a discount.
Yes. Please make sure you are logged in when you place your order so we can apply your points.
If your points have not appeared after your order has been marked as delivered, please contact us and we will be happy to help.
Here’s what to expect when requesting a price match, including what we can consider, what information we need, and when an approved match can be applied.
We can review like for like products that are currently available from a UK retailer. The item needs to match in product, size, finish or colour and specification.
Complete the form with the Home Origins product details and a working link to the competitor listing. The more information you provide, the quicker we can review it.
No. Price match requests are reviewed on a case by case basis and we cannot guarantee a match.
If approved, a price match must be applied before you place your order and cannot be added after an order has been placed.
We need the competitor price and a link we can use to verify it. If the competitor offer includes delivery, assembly, bundle deals or a discount code, please include those details too.
We may not be able to match clearance, liquidation, outlet only or auction listings, as these are often limited, time sensitive or not directly comparable.
Third party marketplace listings may not qualify, particularly where the seller is not the retailer directly or the offer cannot be verified.
We aim to respond as quickly as possible. If you are ordering soon, include a note in the form and we will do our best to prioritise your request.
Price matches are based on the information available at the time we review your request. If the competitor price changes, we may need to reassess.
Price matches cannot be applied retrospectively once an order has been placed.
Here’s what to expect from booking your appointment to arriving on the day, including opening hours, what you can view, and how ordering works after your visit.
We show a curated selection of ranges and finishes. If there is something specific you would like to see, include the item name or code and we will advise.
Most visits take around 30 minutes, but we will always allow time for questions..
We do not take payment in the showroom. All orders are placed online through Home Origins and delivered to your chosen address.
Yes. Please contact us using our contact form or call +44 (0)20 8017 4264 and we will do our best to rearrange.
