Warranty & Product Care

• Read the instructions carefully and assemble only if confident
• Use the correct fittings and tighten fixings periodically
• Disassemble carefully when moving and store all fixings together
• Lift, do not drag. Ask for help with large items
• Damage from incorrect assembly or handling is not covered

• Dust with a soft slightly damp cloth and dry after
• Wipe spills immediately
• Use coasters, placemats and a writing pad when needed
• Avoid harsh cleaning sprays and silicone products
• Do not place plastic or rubber items directly on wood
• Keep away from radiators and open fires
• Aim for steady humidity and limit direct sunlight

• Dust with a soft dry cloth
• If needed, wipe lightly with a damp cloth and dry straight after
• Avoid polishes and solvents

• Dust regularly with a soft cloth
• Clean with warm water and a mild, pH-neutral soap
• Wipe spills promptly and dry after cleaning
• Avoid abrasive pads, harsh cleaning products and metal scourers
• Do not cut directly on the surface
• Take care not to knock edges or corners
• Use coasters, placemats and protective mats where needed

• Vacuum regularly using an upholstery attachment
• Keep out of strong sunlight and away from heat sources
• Blot spills immediately with a clean absorbent cloth
• For deep cleaning, use a professional upholstery cleaner

• Wipe with a soft damp cloth and dry after
• Avoid abrasives and scouring pads
• Use coasters and placemats for heat and moisture

• Clean with a non-abrasive glass cleaner and soft cloth
• Avoid placing heavy or sharp objects directly on glass
• Wipe dry to minimise streaks

• Clean with glass cleaner or mild soapy water
• Dry with a soft non-abrasive cloth
• Avoid rough materials that could scratch

It covers the main framework and structural joints of your furniture against manufacturing defects for the period stated.

All Home Origins sofas, sofa beds and armchairs are covered for 10 years on the structural frame, springs and webbing.

Cabinet furniture in dining and bedroom, and bedframes, are covered for 2 years on structural components.

Foam and fibre fillings compress with use and fabrics can show wear over time. These are classed as normal wear and tear and are not covered unless there is a clear manufacturing defect.

Yes. Damage caused by incorrect assembly or using the wrong fittings is not covered. Always follow the instructions and ask for help with heavy items.

The guarantee applies to the original purchaser at the original delivery address. Contact us and we will advise if we can help.

We aim to review claims quickly. If a technician visit is needed, we will arrange this as soon as possible and keep you informed.