Clear delivery options, simple returns, and support if anything’s not quite right.
We want your Home Origins shopping experience to be as simple and reassuring as possible, from the moment you place your order to the day your furniture arrives.
Here’s everything you need to know at a glance:
Delivery to a room of your choice. Unpacking and assembly are not included.
Our premium delivery service includes delivery to your chosen room, unpacking, assembly where required, and removal of all packaging.
If you have selected our White Glove delivery service, please take a moment to check that you are happy with the item, colour, size and finish before the delivery team remove the packaging and complete assembly. As this service includes unpacking, assembly and removal of packaging, it may affect whether an item can be returned or exchanged later for change of mind reasons.
Once your order is ready, our delivery partner will contact you to arrange a convenient date and time. You will first receive a proposed delivery day, followed by a four-hour delivery window closer to the time.
All deliveries require a signature and must be made to the address provided at checkout. If no one is available or access is restricted, a redelivery charge may apply. For White Glove deliveries, this charge may exceed the original subsidised fee.
Please inspect your order as soon as possible after it arrives.
If you notice any visible packaging damage, check the cartons before signing and note this on the delivery partner’s paperwork. Taking photographs before unboxing is recommended.
If something is not right, contact us within 7 days of delivery and include:
If the issue is minor, we may arrange for a skilled technician to visit. For more serious problems, or if a repair is not suitable, we will offer a replacement. All items being returned must be securely repackaged before collection.
You can cancel your order at any time before dispatch for a full refund.
Email info@homeorigins.com and we will confirm the cancellation.
If your item is not quite what you expected, you can return it within 14 days of delivery.
To start a return, email info@homeorigins.com and we will guide you through the next steps.
Returned items must be unused and in their full original packaging. Please take care when opening your order and keep all protective materials until you are sure you wish to keep the item. If you have selected White Glove delivery, please check that you are happy with your item before the packaging is removed.
If you change your mind, a collection fee will apply. The fee depends on your location and the size of the item, and will be confirmed before collection.
If you prefer to use your own courier, contact us first for a Return Merchandise Authorisation (RMA) number. Returns without an RMA cannot be accepted.
Once your return arrives at our warehouse, it will be checked and processed within 7 working days.
Refunds are issued to your original payment method, minus any applicable collection fee.
We cannot refund items that show signs of damage or use. Depending on your bank, funds may take a few extra days to appear in your account.
Please note, where White Glove delivery has been selected and the item has been unpacked, assembled and the original packaging removed, any change of mind return or exchange request will need to be reviewed by our team. In some cases, we may be unable to accept the item back in the usual way, or additional charges may apply for collection, dismantling, repackaging, delivery or reassembly. This does not affect your statutory rights if an item is faulty, damaged or not as described.
If you have any questions about delivery, returns, or cancellations, please contact our customer service team at info@homeorigins.com.
Delivery typically takes 5–7 working days. If there are any exceptions, we will contact you with an updated delivery date.
We deliver across mainland UK. Some remote areas may take slightly longer; our delivery team will confirm your slot once your order is ready.
You will receive a proposed delivery day and, closer to the time, a four-hour window. On the day of delivery, our delivery partner may call ahead to let you know they are on route.
We do not currently offer a removal service. Please check with your local council or recycling centre for disposal options.
If you spot visible damage at delivery, note it on the courier paperwork and contact us within 7 days with photos. We will either send a technician or arrange a replacement.
Yes. You can return any item within 14 days of delivery, provided it is unused and in the original packaging. A collection fee applies for change-of-mind returns.
Contact info@homeorigins.com to request a Return Merchandise Authorisation (RMA) number before sending your item back.
Once your return reaches our warehouse, we will inspect and process it within 7 working days. Refunds appear in your account depending on your bank’s processing times.
We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Yes. You can cancel at any time before dispatch for a full refund by emailing info@homeorigins.com.
